Re: Bodges
When I was at Wharfedale, we acquired a NZ company called Lynx. Excellent product - but we had one unit returned from Thailand or somewhere similar points East. The report was that it had burst into flames.
The immediate problem was found in the strong smell of petrol still lingering. They had blown it up, set it on fire and tried to claim a refund.
I remember a Swedish company I worked for as a consultant. The chap I was working for, over dinner, was talking about someone describing a competitor company as the enemy. My customer said he set this guy right - the competitor was colleagues in competition. They understood the problems in design and manufacture. The enemy, as he described it, was the customers.
Craig
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