When i was working for Mas
care, I went to a customer who said her said her set wouldn't come on.
"What do you mean" I asked, she picked up the remote control, pointed it the set and pressed the buttons. Nothing happenned.
I went to the set, pressed the on/off switch when the set came on.
"That'll be £20" I said
"What for?"
"The customer education fee madam, I've educated you in the use of the TV, I've shown you how to use the on/off switch."
She paid up.